Question 1

What is Tribute Haven?

Accepted Answer

Tribute Haven is a private online space where family and friends can honour someone who has passed away. People can leave condolence messages in one safe place instead of across social media and WhatsApp groups.

Question 2

Who is it for?

Accepted Answer

Families, friends, funeral organisers and funeral homes. It also suits people living far away who want to support the family and take part.

Question 3

How is it different from posting on Facebook or WhatsApp?

Accepted Answer

Your page is private. It doesn't appear on Google or in public searches, and only people you share the link with can see it. Messages stay together and don't get lost or spread without your control.

Question 4

How do I create a page?

Accepted Answer

Go to tributehaven.co.za. Sign up or log in. Add your loved one's details and tribute. Pay for your page. Share your link or QR code.

Question 5

Do I need technical skills?

Accepted Answer

No. If you can send a WhatsApp message, you can create a page.

Question 6

Can someone help me manage the page?

Accepted Answer

Yes. Each page has two admins: the creator and a co-admin you choose.

Question 7

Who can see the page?

Accepted Answer

Only people who have your link or scan your QR code. The page is not publicly searchable.

Question 8

How do I share the page?

Accepted Answer

You get a link to send by WhatsApp, SMS or email. You also get a QR code that you can print in the funeral program so guests can scan it on the day.

Question 9

Can strangers find the page?

Accepted Answer

No. Strangers can only reach it if someone shares the link/ QR code with them.

Question 10

Do visitors need to sign in to leave a message?

Accepted Answer

Yes. Visitors must register with their name, surname, email, and contact number, or log in with Google. This keeps the page respectful and accountable.

Question 11

Can I remove a message I don't like?

Accepted Answer

Yes. Either admin can delete any inappropriate or unwelcome comment.

Question 12

Can I read the messages later?

Accepted Answer

Yes. Messages stay on the page as long as the page is active.

Question 13

What is the e-Condolences Book?

Accepted Answer

It's a PDF that gathers all the messages sent to the family into one keepsake they can save, print or share.

Question 14

How do I get it?

Accepted Answer

Request it as the admin once you're ready. It's available as an add-on.

Question 15

What happens to the page after the book is issued?

Accepted Answer

The page stays viewable during its active period but is locked, so you can't add new messages.

Question 16

How much does a private page cost?

Accepted Answer

A flat R69 keeps your page open for 3 months from the day you create it.

Question 17

What happens when the 3 months are almost up?

Accepted Answer

In the last 14 days, the page shows a gentle notice letting visitors and family know it will close soon.

Question 18

What happens when the 3 months end?

Accepted Answer

The link and QR code stop showing the page. Visitors see a kind message explaining that the page has closed.

Question 19

Is anything deleted when the page closes?

Accepted Answer

No. All messages, names and photos are kept safely. You can still sign in as an admin, view everything on your dashboard and get the e-Condolences Book at any time, even long after the page has closed.

Question 20

How much is the e-Condolences Book?

Accepted Answer

R30. You can order or download it anytime.

Question 21

How do I pay?

Accepted Answer

Securely online through PayFast.

Question 22

Who do I contact if I need help?

Accepted Answer

You can email us at support@tributehaven.co.za or WhatsApp us at +27 76 682 9996

Frequently Asked Questions

About Tribute Haven

Creating a page

Sharing and privacy

Messages and moderation

The e-Condolences Book

Pricing and payment

Support